Orders and Client Services Clerk (Animal Feed Industry)

4 Mix International (Pty) Ltd is a Supplier of Specialty Premixes and Feed Additives in the animal industry.

We are looking for a suitable candidate that has minimum 5 years experience with Client Services and taking in Orders from our South African farmers and Co-Ops that are distributing our products.

Requirements: Matric, Accounting background, knowledge of Pastel Sage, and is fluent in English and Afrikaans.

Place: Pretoria, at Head Office

Responsibilities:

• Receiving and Management of Orders
• Communications to customers regarding lead time on order deliveries
• Input on order data for manufacturing purposes
• Reviewing of invoice details compared to orders received
• Daily communications with production department regarding orders and delivery planning
• Customer communications for delivery timelines, invoices, requests, queries and payments
• Management of customer complaints
• Reviewing and signing off on product return (Delivery Notes)
• Collating and documenting weekly reports and submitting them to Management
• Receive client orders by email, telephonically and or through Sales Team and Agents, ensure obtaining order numbers, processing orders onto order list, ensure that the client is aware of a 10-working day delivery timeline.
• Process orders into Pastel generating a Picking Slip
• Ensure the invoice corresponds with the weight of the product ordered
• Supply customers with invoice as soon as delivery is completed
• Meeting will be held daily with regards to production and orders
• Board Meeting Minutes and creating board packs with relevant information
• Assist walk-in clients and ensure immediate payment is made before the stock is given to the customer
• Assisting State Vet Inspections
• Assisting with Month End Stock take
• Conduct Amino Acid pricing reviews with General Manager
• For any client queries regarding invoicing, resolve and forward to General Manager, for any other client related queries, relate to the General Manager
• Preparation of Export documents and to be forwarded to customers and relevant company assisting with cross-border deliveries
• Ensure each client file has the correct information and formulations for each customer
• Process Credit notes if there is a return or incorrect invoice
• Ensure communication with regards to price increases or decreases is discussed with the clients
• Forward quotations on request in form of a proforma-invoice
• Update order list, what is outstanding as well as deliveries, new orders, order changes and or cancellations

Applications needs to be submitted before the 6th November 2026